January 7, 2019 - April 5, 2019, 8:30 a.m. - 3:00 p.m. 

This course is ideal for students who are interested in gaining Canadian work experience and who would like to enhance their portfolios for future opportunities in retail stores and in customer service businesses. 

This program is an employment language program that combines 8 weeks of in-class training as well as 4 weeks of work placement with employers in the community. Our knowledgeable instructors help students prepare resumes, cover letters, and teach learners the skills required to prepare them for job interviews and finding employment in Canada. Career choices are endless in this field. 

Overview of Retail and Customer Service 
- Language training for retail stores and customer service 
- Communicating with customers 
- The importance of good customer service 
- Answering the telephone, taking and leaving messages 
- Improve typing speed and accuracy 
- Using a cash register and making change 
- Employment readiness including resume and cover letter, job search, and interviews skills 
- Canadian work experience 

Work Placements (4 weeks) 
- Work experience in retail stores and customer service 

Training and Certifications include: 
- WHMIS 
- Typing 

Requirements 
Canadian Language Benchmark – Level 4 or higher 

email: info@stcharles.ca 
Facebook: stcharles.ca/fb or @stcharlesadultandconed 
Twitter: stcharles.ca/tw or @stcharlesace
Instagram: stcharles.ca/in @stcharleshamilton


Goodwill Career Centres: January 07, 2019 at 09:30 AM to January 07, 2019 at 10:30 AM

The group meets regularly to discuss job efforts, provide support, share job leads and improve job-seeking skills.

Networking helps you master your job search skills and stay focused on your job search.  Consistently those who participate in networking activities find jobs faster than those who do not participate. 

No reservations needed.
Everyone welcome, no pre-registration required


YMCA Employment, Training & Settlement: January 07, 2019 at 02:00 PM to January 07, 2019 at 03:00 PM

Come to this workshop to learn some of the basic features of Microsoft Word 2013. Registration is required. Please call 905-690-9927 to reserve your spot. Space is limited.